Question 1

How do I set up my first zone?

Accepted Answer

After signing up, go to the Zones page in your dashboard and click 'Add Zone'. Give your zone a name (e.g., 'Men's Restroom', 'Lobby'), and optionally add a description. Once created, you can assign QR/NFC tags to that zone.

Question 2

How do I add staff members?

Accepted Answer

Navigate to the Staff page in your dashboard and click 'Add Staff Member'. Enter their name and phone number. They'll receive an SMS with instructions to log in using a one-time password (OTP). Staff members can then receive notifications and log cleanings.

Question 3

How do I print QR codes?

Accepted Answer

Go to the Tags page, select the tags you want to print, and click 'Generate PDF'. You can customize the template with your branding before printing. We recommend printing on weatherproof labels for durability.

Question 4

How does issue reporting work?

Accepted Answer

When someone scans a QR code or NFC tag, they're taken to a simple form where they can report an issue (like 'soap dispenser empty' or 'toilet clogged'). No app download or login required. The report is instantly sent to your dashboard and staff receive notifications.

Question 5

Where can I see reported issues?

Accepted Answer

All reported issues appear on the Issues page in your dashboard. You can filter by zone, status (open, in progress, resolved), and date. Click any issue to see full details, timeline, and resolution history.

Question 6

How do I invite team members?

Accepted Answer

Go to Settings > Team in your dashboard. Click 'Invite Member' and enter their email address. They'll receive an invitation to join your organization. You can assign them as managers (full access) or viewers (read-only).

Question 7

How do I change notification settings?

Accepted Answer

In your dashboard, go to Settings > Notifications. You can configure which events trigger notifications (new issues, resolutions, etc.), choose delivery methods (email, SMS), and set quiet hours when you don't want to be disturbed.

Question 8

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page and enter your email. You'll receive a link to reset your password. For security, this link expires after 24 hours. If you don't receive the email, check your spam folder.

Question 9

Can I have multiple facilities?

Accepted Answer

Yes! With Pro and Enterprise plans, you can manage multiple facilities from a single account. Each facility has its own zones, tags, and staff. Go to Settings > Facilities to add new locations.

Question 10

QR code won't scan - what should I do?

Accepted Answer

First, ensure the QR code is clean and not damaged. Try adjusting lighting or distance from the code. Most smartphone cameras work best 6-12 inches away. If problems persist, you can generate a new QR code for that tag from the Tags page.

Question 11

I'm not receiving notifications

Accepted Answer

Check your notification settings in Settings > Notifications. Ensure your phone number and email are correct. For SMS, verify your carrier isn't blocking short codes. Check your email spam folder for email notifications.

Question 12

Dashboard isn't showing new issues

Accepted Answer

Try refreshing the page or clearing your browser cache. New issues should appear within seconds. If you're using filters, make sure they're not hiding the issues. Contact support if the problem continues.

Question 13

Staff member can't log in

Accepted Answer

Staff members log in using their phone number and a one-time password (OTP) sent via SMS. Ensure the phone number is entered correctly in your Staff settings. The OTP expires after 10 minutes - they may need to request a new one.

Question 14

Issue I reported isn't showing up

Accepted Answer

After submitting an issue, you should see a confirmation screen. If not, check your internet connection and try again. The issue should appear in the dashboard within seconds. If you continue having problems, the tag may need to be re-configured.

Question 15

What's the difference between QR and NFC tags?

Accepted Answer

QR codes can be scanned by any smartphone camera and work from a distance. NFC tags require the phone to be tapped directly against them but are faster and more durable. Many facilities use QR codes on walls and NFC tags on equipment.

Question 16

How do I order more tags?

Accepted Answer

You can order pre-printed tags from your dashboard under Tags > Order Tags. We offer weatherproof QR stickers and durable NFC tags in various sizes. Tags are shipped within 2-3 business days.

Question 17

How do I replace a damaged tag?

Accepted Answer

Go to Tags in your dashboard, find the damaged tag, and click 'Replace'. This generates a new tag with the same zone assignment. The old tag will be deactivated. Print or order the new tag and place it in the same location.

Question 18

Can I move a tag to a different zone?

Accepted Answer

Yes! In the Tags page, click on the tag you want to move and select 'Edit'. Choose a new zone from the dropdown. The change takes effect immediately. Remember to physically move the tag to its new location.

Question 19

Do QR codes expire?

Accepted Answer

No, CleanScan QR codes don't expire as long as your account is active. However, if you delete a tag from the system, its QR code will stop working. We recommend keeping tags active even if temporarily unused.

Question 20

How do I upgrade or downgrade my plan?

Accepted Answer

Go to Settings > Billing and click 'Change Plan'. Select your new plan and confirm. Upgrades take effect immediately with prorated charges. Downgrades take effect at the end of your current billing period.

Question 21

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), ACH bank transfers, and can invoice for annual Enterprise plans. All payments are processed securely through Stripe.

Question 22

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from Settings > Billing > Cancel Subscription. Your account will remain active until the end of your current billing period. You can export your data before canceling. We don't offer refunds for partial months.

Question 23

Can I get an invoice for my payment?

Accepted Answer

Yes! Invoices are automatically generated for each payment and emailed to your billing email address. You can also download past invoices from Settings > Billing > Invoice History. For custom invoicing needs, contact our sales team.

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